-We want to make sure that you are 100% satisfied with all your purchases at Portland Music Company . You can return an item because your are not satisfied with it's performance or simply because you need to upgrade for a better model.

Here are the returns conditions:(Not applicable to used instruments)

• All items must be returned within 30 day of purchase
• You need to present the original transaction receipt
• All returned items must be exactly in the same condition as purchased, including original packaging, manuals, and accessories. You cannot return an item if you already have registered it's warranty with the manufacturer.
• Software, harmonicas, reeds, recorders, sheet music and books are not returnable.
• We will gladly give you 100% store credit for any return within the conditions above, or an exchange for the same value or more.
• We will also give you a refund using the same method of payment you used for the original transaction , however, a minimum 10% restocking fee or more will be accessed depending on the condition of the item returned and it's packaging .
• If you can't bring it in and need to send an item back for any of the conditions above, you will be responsible for shipping costs in both directions.

(For instore Return policies, please call)

Repairs

We perform repairs on all brass, and woodwind instruments as well as some minor repairs on stringed instruments.You can call the following locations for more information:

Broadway store:

• Address: 2502 NE Broadway Portland OR 97232
• Phone number: (503) 228-8437

We do not have the facilities to perform repairs on electronics, sound equipment and guitars. However we will be happy to do basic maintenance and tune-ups for you such as stringing instruments etc.

Warranties:

In Oregon,your purchase receipt is sufficient documentation for warranty claims. Items in need of warranty repair can be returned to our locations or taken to a local repair station. If you live outside of Oregon, you need to seek an authorized repair station in your area. Within 30 day of purchase we will take the responsibility to send your items back to the manufacturer if it cannot be repaired locally.

Trade-ins

We welcome trade-ins from our walk-in customers. Here are the conditions:

• The item your are trading in has to be in working condition.
• Original receipt, packaging and documentation will definitely makes your trade-in worth more.
• We are required by law to fill-out a police report on all items we buy or trade.

Used instruments:

We buy and sell used instruments. All used instruments we buy are checked closely and registered on a police database in order to protect ourselves and our customers. Doug Metzker, manager at the MLK store will evaluate your instruments and make the purchase decisions. You can call him at 503-226-3719 or 800-452-2991.

We offer a 30 day in-store warranty for all used instruments we sell.

Used Items return Policy:

You may return a used item within 10 days of purchase for 100% store credit.

Consignments

Sometimes, letting us sell your instruments in consignment is your best option. We will like to reserve our consignment service for unusual, special interest or vintage pieces. Here is our program:

• Fair resale value will be established with agreement between the consignee and Portland Music
• Our percentage on each transaction may vary upon the type of instruments and will remain to our discretion.
• In some cases we may contact you if a customer makes a reasonable offer below the asking price. You may also call us at any time if you want to reduce the price on your consigned item.
• If the item remains unsold after 4 weeks, you will be asked to either reduce the price or to personally come to reclaim your instrument. We will not be responsible for any unclaimed item after the period agreed between us and the consignee.
• We will need to fill out a police report with your information before consigning an item with Portland Music Company.
• We are required to hold consignments for two weeks before we can sell them.

 

Layaways

You can put any item we sell on layaway with the exception of the items listed below:

• You cannot put an item on layaway if it is a consignment , if it's less than $50, or an item on special sale or clearance.
• A 10 percent minimum of the listed price of the item is required as a deposit to start a layaway account. Layaways are renewable each month with additional payments of the original 10 percent minimum fee.
• Layaway deposits and payments are not refundable. We will, however,give you 100% store credit for any amount you paid if you decide to terminate your layaway.

Shipping:

We ship goods anywhere in the US. No international shipping. We use UPS for music books and FEDEX for everything else. Here are some restrictions:

• Shipping charges included in the price of the items listed on the Portland Music web site are based on a average shipping cost for the United States lower 48. Residents of Alaska, Hawaii and Guam will be charged an additional appropriate amount.
• You will not pay any sales taxes
• We use UPS ground wherever available and we insure all the goods we ship. Faster services are available at extra cost.
• Orders under $49.95 will be subject to a $3.95 shipping cost.
• Some Items will not include shipping costs because of manufacturer MAP policies
  We accept all major credit cards by phone and from our secure on line transactions. We will ship only to the address of the card holder but no to PO boxes, we check for credit card billing address match. If you dont have a credit card you can send a bank cashier's check.

 

Customer support

Portland Music Company has always taken pride in quality customer service.We believe in customer support before, during and after every sales, regardles of the amount. We take the time to answer your questions on our toll free line:800-452-2991. Having problems tuning your guitar? your new software is crashing your computer? the answer is probably found with a free call to us. You can also check our ever growing support page.